Thank you for contacting us yesterday. We appreciate every opportunity to understand the concerns of our customers.
We sincerely apologize for the confusion we have caused you. As we discussed, in an effort to eliminate customer confusion between pricing found across various shopping channels, Calvin Klein has moved to a single price ticket that begins with the price a customer would typically see on a Department store ticket, and we then promote off that ticket price. The pricing of any particular item can fluctuate as often as weekly in our stores.
We would be happy to accommodate you for this confusion. We can credit your charge card in the amount of $9.00, which is the price difference. Also as a gesture of goodwill, we'd like to send you a complimentary $10 gift card with the hopes that you willl shop with us in the future. If this is acceptable to you, please contact us with your credit card number and we will handle accordingly. (866-214-6694)
Sincerely,
Calvin Klein Retail Customer Service
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This is very interesting - I've been following your story since it was posted on CK's Facebook page. I noticed that as of today, your wall post was taken down. Did you delete it yourself since they responded to you? I'm very curious to see if they took the liberty to take it down.
ReplyDeleteThanks for following my post and informing me that my facebook post has been taken down by CK. I added my article about the price scam as a comment under Stefanie Anne Crow's post regarding her concern of CK's socially irresponsible NYC billboard as well. Within that comment, I also claimed that CK didn't know how to manage its social media channel since they hadn't had responded to my post. This comment was probably removed by CK at the same time.
ReplyDeleteJust visited your blog, it's so awesome to see your post about my blog. Thank you so much for doing that and checking in with me. It's definitely exciting and encouraging to learn that my words are being read and spread.
I'm working on a story about my recent observation of a shady marketing scheme run by Apple. Stay tuned *-^
I find it very interesting - other companies have really failed to properly harness social media marketing. I was vaguely aware of the power of social media for marketing until I recently relocated to North Carolina from Los Angeles and met with some folks at a great social media agency called Ignite (www.ignitesocialmedia.com). They have a book out about social media marketing (called "Social Media is a Cocktail Party - Why You Already Know the Rules of Social Media Marketing") and in there they talk about where companies have failed miserably (Wal-Mart is one example) and where other companies have succeeded in earning the trust in the social media world by allowing both accolades and criticism to remain freely posted without interference. I must say I am dismayed by their lack of respect for social media users and I can bet that I am not the only one who noticed the deletion of your comment. I'm eager to see your story about Apple!
ReplyDeleteStop looking for handouts. If you didn't like the sticker on the price tag, GO RETURN IT AND SHOP SOMEWHERE ELSE. The reciept says there's a 30 day return policy if you have the tags/receipt. I stopped crying when I was a child...are you ready yet?
ReplyDelete